Helping PSCs Provide Services and Protect Communities

Consumers rely on public service commissions (PSCs) and public utilities commissions (PUCs) to effectively protect public safety. PSCs and PUCs need a case management system that facilitates every step of the oversight process.

  • Streamline commission operations and increase efficiency

  • Lower operating costs while improving customer service

  • Automate document and workflow processes with case management functionality

  • Connect all stakeholders with the public web portal

Oversight of Regulatory Processes and Policies

Efficient processes and powerful data-sharing allow public service commissions and utilities to fulfill their mandate to protect the public.

  • Beyond convenience, public services such as electricity, natural gas, telecommunications, water/wastewater, and transportation can have enormous economic and environmental impacts, especially when something goes wrong.
  • Regulators at the state and national level shoulder enormous weight ensuring these services are delivered safely and without disruption, and both affordably to consumers and under reasonable terms for providers.
  • Regulators need to use consistent, transparent regulatory processes and policies, and effectively communicate what they do to all constituents.

Managing the PSC and PUC Docket Application Filing Lifecycle

The PSC software solution quasi-judicial case management system automates every step of the regulatory process for public service commissions and public utilities commissions.

  • It provides a central document repository and consistent handling process, including automatic disclosure to all interested parties for every ruling.
  • Filings are electronically routed for review by the appropriate agency division(s), administrative law judge, and commission staff.
  • The PSC/PUC docket is then added to an upcoming hearing agenda, which is published to the web portal and emailed to interested parties.
  • Throughout the process, the public can search for and view online existing filings and dockets, scheduled hearings and agendas, and commission orders.
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Painting the vision of fully connected communities.

At Tyler, we imagine a world where all city, county, and regional government services are connected within a healthy digital infrastructure. Connecting data, processes, and people makes communities safer, smarter, and more responsive to the needs of residents.

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